No Enrollment Policy.Ĭause: An Apple MDM push certificate isn't configured in Intune, or the certificate is invalid. Switch the toggle to the On position for the license that you want to assign to this user, and then choose Save.Select the user account that you want to assign an Intune user license to, and then choose Product licenses > Edit.Go to the Microsoft 365 Admin Center, and then choose Users > Active Users.Remove any existing management profile.Ĭause: The user who is trying to enroll the device does not have a Microsoft Intune license.Open Settings on the iOS/iPadOS device, go to General > Device Management.If enrollment still fails, remove cookies in Safari (don't block cookies), then re-enroll the device.Ĭause: The device is already enrolled with another MDM provider. Cancel any current profile installation.Select Configure platforms, select Allow for personally owned iOS/iPadOS devices, and then click OK.Ĭause: You enroll a device that was previously enrolled with a different user account, and the previous user was not appropriately removed from Intune.Under Device Type Restrictions, select the restriction that you want to set > Properties > Select platforms > select Allow for iOS, and then click OK.Select Device enrollment > Enrollment restrictions.Select More Services, search for Intune, and then select Intune.Connection to the server could not be established.Ĭause: Your Intune tenant is configured to only allow corporate-owned devices. For more information about how to restore iOS/iPadOS devices, see. Make sure that you set it up as a new device. Put the device in recovery mode and then restore it.To prevent data loss in the following steps (restoring iOS/iPadOS deletes all data on the device), make sure to back up your data.A Network Error Has Occurred.Ĭause: There's an unspecified problem with iOS/iPadOS on the device. How is enrollment being performed? Is it 'Bring your own device' (BYOD) or Apple Automated Device Enrollment (ADE) with enrollment profiles?Įrror messages Profile Installation Failed.How many devices are affected? Are all devices affected or just some?.How many users are affected? Are all users affected or just some?.What platform (Android, iOS/iPadOS, Windows) has the problem?.When did the problem start? Has enrollment ever worked?.This information can help you better understand the problem and reduce the time to find a resolution.Ĭollect the following information about the problem: Prerequisitesīefore you start troubleshooting, it's important to collect some basic information. This article helps Intune administrators understand and troubleshoot problems when enrolling iOS/iPadOS devices in Intune. Troubleshoot iOS/iPadOS device enrollment problems in Microsoft Intune

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